Digital revolution – 81% of people in the UK are making the switch from paper to e-tickets.


October 16, 2016BusinessNo comments

As smartphones become integral tools to our everyday life, an online cartridge company have found that not everybody is comfortable with moving their whole lives onto their phones. However over 80% of Brits are happy to switch from paper tickets to e-tickets for their travel. However it seems we are less comfortable using digital wallets at the moment, with only 30% of Brits happy to use these for payments, with security being the main issue for many.

Technology continues to advance and integrate more into our lives, an online cartridge company have surveyed people in the UK to find out how adaptable people are to these changes. They looked at people using e-tickets over paper tickets when traveling and whether people are happy to use digital wallets for payments.

To find out how adaptable Brits are to technology advancements, online cartridge company, asked 1,685 people aged over 18 living in the UK: “Are you happy or would you be happy using e-tickets on mobile devices when travelling?” They found a massive 81% were happy to use e-tickets, whilst just 17% weren’t.

“I do like the ease, of not having to print tickets or queue at ticket machines.”

“I find it easier to have tickets for travel on my phone, one less thing to look for in a bag.”

A few respondents (2%) were left undecided, with a couple of concerns around reliability and battery charge of mobile devices:

“It depends on mobile device reliability and scanable apps. Also, if wanted, tickets as souvenir.”

“It really depends. Paper doesn’t lose charge, although it would be one less thing to worry about if you have your phone with you.”

“I would prefer it on paper in case my phone battery runs out and I’m unable to travel.”

The results also showed that those aged 25 to 34 were most likely to use e-tickets to travel, whilst those aged over 65 were the least likely to use e-tickets. This shows that those who have grown up with this technology and have been at the forefront of the changes are leading the way when it comes embracing it. Interestingly those aged 18 to 24 who have grown up with this technology were also less likely to use e-tickets as those aged 65 and over.

Those respondents who were less keen on this new technology identified reliability of e-tickets and security as a concern. Cartridge Save asked respondents: “Does security concern you with using e-tickets?” The responses showed that 42% are.

In the last few years, online payment systems and banks have been working on ‘digital wallets’. These are apps on your phone which you can use to pay for goods and services in shops or online. In October 2014 Apple launched their own digital wallet; Apple Pay, which is a hardware/operating system combination designed to facilitate transactions everywhere the device goes. Since then, other operating systems for mobile devices such as Android and Google Pay have followed suit.

However it seems consumers are still not comfortable with this kind of technology, many are simply not happy putting their bank cards on their phones. Cartridge Save asked those taking part in their study how much they knew about digital wallets and if they used one. They found 60% of respondents knew what one was, however only 30% of people actually use one. A massive 70% stated they didn’t, the main reasons for this given, were:

  • Not enough places are contactless.
  • Not sure on security.
  • Prefer cash.
  • Prefer contactless on cards.
  • Unsure about the technology.

However those who do use digital wallets, sing the praises of this new technology:

  • Convenience and ease of use.
  • Don’t need to carry around all cards.
  • Carry more securely.

Speaking about the study Ian Cowley, Managing Director of Cartridge Save said:

“Technology is designed to make our lives easier, so we can see why e-tickets have become popular. Airports add charges for printing boarding cards for passengers, and if you don’t have a printer at home it can be tricky to print your own unless there is an option in the airport. Many railway stations have been adapted for tap and go tickets, hopefully e-tickets will follow suit”

He added:

“E-tickets and digital wallets make sense on mobile devices, we do however understand some concerns over battery lasting long enough on devices. But you can always carry a charger with you to top it up on the go. Security across the board is a concern for many in an age where it seems easy for people to glean your personal information, you certainly would want to know cards stored on mobile devices are safe. Also what you can do if you lose your phone or it’s stolen, can you easily and safely store your tickets on a cloud where you can access them”

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