When you schedule an employee to show up to work, you fully expect them to arrive on time and stay for the duration of the shift. When a client schedules an appointment, you anticipate that they’ll show up. Unfortunately, no-shows are becoming increasingly common both for employees and customers. How you deal with them could mean the difference between losing money and staying afloat. Thankfully, there are some technologies that remove some of the friction from this pain point.
4 Ways You Can Quickly Curb No-Shows
Customer and client no-shows aren’t just frustrating – they can be downright costly. Employee no-shows are equally as costly, both financially and in terms of how your employees view your organization. Here are some different technologies and advanced strategies you can use to quickly curb no-shows and maximize your time and revenue.
- Build Stronger Relationships
If customers no-show when they say they’re going to be there, this means they deemed something more important. If employees consistently fail to show up to work, it means they lack respect for you. Both of these situations can be smoothed over by building stronger relationships on the front end.
Many businesses are turning to online communities to build trust and strengthen relationships with customers and stakeholders. If you find that your relationships aren’t as transparent as they should be, your social media pages may be a good place to spark conversation and interact with people.
- Use Automated Software
The best way to handle scheduling – both with employee shifts and customer appointments – is to use an automated software that streamlines the process and ensures nothing slips through the cracks. A good automated solution will allow you to manually input shifts and appointments, as well as let employees and customers put in requests on their own time.
- Always Get Confirmation
“Electronic confirmations can reduce no shows by up to 80% and automating this process makes your whole system easier and more reliable,” explains Yocale, an online appointment scheduling software. “While a lot of no shows are unavoidable, many clients simply need a date in their calendar if they’re going to remember to show up.”
When you send confirmation is a very strategic process. One common strategy is to send three reminders. The first confirmation is sent as soon as the appointment is scheduled. The second confirmation is sent one week prior to the appointment. The final confirmation is sent 24 hours before the appointment. Some companies even like to throw in a fourth reminder on the morning of the appointment.
- Offer Remote Flexibility
Could you offer your customers virtual appointments? Or could your employees can handle some of their work remotely? While this doesn’t work in every industry or niche, it certainly has a place.
For example, let’s say you’re in the interior design business. Does your client really need to come into your office for every meeting? You might be able to engage them just as easily online by conducting a video chat and using screen sharing software to explore different design options.
For employees, remote working is also becoming more practical. So long as your employees have the right software installed on their laptop or home computer, there’s no reason they can’t do simple administrative tasks from home. This makes it much less likely that they won’t show up (or show up late).
Don’t Wait Any Longer
No-shows are extremely costly and damaging to your business. This isn’t something you can afford to wait out. The longer you let this go on, the more serious the financial consequences will be. Take a firm stance on no-shows and do everything you possibly can to prevent them from happening in the first place.